FAQs

Here are some answers to frequently asked questions.

 

We understand that applying for a new job can be daunting, but we aim to make the process as enjoyable as possible. With this in mind, here are the answers to some frequently asked questions.

To join us, you must:

  • Be eligible to work in Australia (see ‘What are ‘working rights’ and how do I prove my right to work in Australia?’); and
  • Provide a satisfactory National Police Certificate (see ‘Where can I get a National Police Certificate?’)

In addition, as a health care or home care provider, you will also need to fulfil a number of other requirements that vary depending on the role in question:

Registered Nurse (Level 1)

  • Registered with the National Nursing and Midwifery Board of Australia
  • A full Western Australia driver’s licence, without restrictions
  • A safe and reliable motor vehicle, with third party insurance (as a minimum)
  • At least two years post-graduate clinical experience, or at least 12 months experience following the completion of a Graduate Nurse Program
  • Able to complete our Functional Capacity Test (see ‘What is a Functional Capacity Test?’)

Enrolled Nurse

  • Registered with the National Nursing and Midwifery Board of Australia
  • A full Western Australia driver’s licence, without restrictions
  • A safe and reliable motor vehicle, with third party insurance (as a minimum)
  • At least two years post-graduate clinical experience, or at least 12 months experience following the completion of a Graduate Nurse Program
  • Able to complete our Functional Capacity Test (see ‘What is a Functional Capacity Test?’)

Allied Health Professional
Physiotherapist, Occupational Therapist, Podiatrist

  • A relevant qualification in an allied health profession, with relevant experience
  • Registered with the relevant Australian registration authority
  • A full Western Australia driver’s licence, without restrictions
  • A safe and reliable motor vehicle, with third party insurance (as a minimum)
  • Able to complete our Functional Capacity Test (see ‘What is a Functional Capacity Test?’)

Care Aide

  • A full Western Australia driver’s licence, without restrictions
  • A safe and reliable motor vehicle, with third party insurance (as a minimum)
  • Able to complete our Functional Capacity Test (see ‘What is a Functional Capacity Test?’)
  • Certificate III in Home and Community Care or Aged Care (desirable)
  • Experience in providing personal care (desirable)
  • Willingness to complete further training and study

Home Help

  • A full Western Australia driver’s licence, without restrictions
  • A safe and reliable motor vehicle, with third party insurance (as a minimum)
  • Able to complete our Functional Capacity Test (see ‘What is a Functional Capacity Test?’)

 

You will meet a friendly and professional interview panel. Generally, most interview panels comprise two people, but it really depends on the role you have applied for.

Interviews usually last for one hour, although, again, this varies depending on the role in question.

Don’t worry, we simply want to make sure you’re suited to the role, and vice versa. Your interviewers will therefore ask a range of questions, primarily about your skills and experience.

We’ll let you know what you need to bring with you when we arrange your interview date and time. Generally, we’ll ask you to bring:

  • A copy of your resume
  • Proof of citizenship, permanent residency or a valid work visa (see 'What are 'working rights' and how do I prove my right to work in Australia?'
  • A driver’s licence in your relevant state
  • A National Police Certificate, if you have one (or 100 points of identification – see 'Can you conduct a criminal history check for me?' and 'What identification can I provide?'
  • Professional registration and qualification certificates
  • Contact details for two professional referees

Please also read 'Do I have to complete any paperwork for my interview?'

'Working rights' refers to the right to seek and gain employment (paid or unpaid) in Australia. At your interview, you must provide documentary proof that you have the right to work in Australia.

Australian citizens can use the following items as proof of working rights:

  • An Australian Birth Certificate
  • An Australian Passport
  • Australian Citizenship Certificate
  • Certificate of Evidence of Australian Citizenship
  • Confirmation of Electoral Role status in Australia

Non-Australian citizens must provide their passport, along with accompanying documentation. If in doubt, please contact us.

There are a number of forms that we require – some should be completed prior to the interview, while you’ll receive others at your interview. These include:

  • Your application form
  • A Pre-placement Health Questionnaire
  • An Immunisation Register Questionnaire
  • A Consent Form for a criminal history check

All of our employees must have a National Police Certificate. You will need one that is less than six months old from the start date on your contract, and it must be renewed every three years. See 'Where can I get a National Police Certificate?'

If you would like your own copy of your NPC and you are in WA, you can get it through your local post office. There is a fee and they will send your certificate to you in the post. If you are in SA or QLD, you'll need to visit your local police station. We’ll take a copy of your certificate for our records.

Alternatively, we can carry out a criminal history check on your behalf (see 'Can you conduct a criminal history check for me?')

Yes, we can, and there is no cost involved. However, we cannot provide you with a certificate. At the interview stage, we will ask you to complete a Consent Form allowing us to carry out a check for you. You will also need to provide 100 points of identification. See 'What identification can I provide?'

If you would like us to conduct a criminal history check on your behalf, you will need to sign a Consent Form allowing us to do so. You will also need to provide 100 points of identification – original documents that we will photocopy for our records.

You can use one of the following pieces of primary identification (worth 70 points):

Passport (current or expired within the last two years, but not cancelled) 70 points
Birth Certificate/extract 70 points
Citizenship Certificate 70 points


Please note: If you have changed your name from that on the documents you provide (due to marriage, etc), the document cannot be accepted as proof of identity unless you also have supporting documentation (such as a marriage certificate) that corroborates your change of name.

You can also use any combination of these secondary identification documents, which must feature your photo and/or signature:

A licence issued under Australian law (e.g. driver’s licence or government-issued licence) 40 points*
Government authority or public service employee’s ID card 40 points*
Social Security Card, Health Care Card or Pension Card 40 points*
Tertiary education institution ID card 40 points*


*If you would like to use more than one document from this group, the first acceptable document scores 40 points, but each subsequent document scores 25 points.

A utility bill that shows your current address (e.g. telephone, water, electricity, gas, council rate notice) 25 points^
Medicare Card 25 points^
Foreign driver’s licence 25 points^
Passbook, statement or debit/credit card from a bank, credit union or building society† 25 points^


^These documents must be current and show your full name, not just initials.

†If you would like to submit more than one bank document or card, each document must be issued by a different financial institution. Documents from the same financial institution will not be accepted.

 

It’s important to note that not all offences preclude employment. Applicants who have a criminal record will be assessed on a case-by-case basis.

We’ll ask you for the contact details of two professional referees – people who have supervised you in your previous employment. At least one should be a recent employer or, ideally, your current employer.

You should provide their full name, job title and the name of the company where you worked together, along with their current phone number and email address. We ask that you contact your referees in advance to ensure they are happy to act as a referee for you.

If, in your interview, you successfully demonstrate that you meet the requirements of the role, we will then contact your referees.

At this stage we will also contact you if you need to complete a Functional Capacity Test (see ‘What is a Functional Capacity Test?’).

If you are applying for a direct care role and you have worked in or been with a patient in a health care environment outside Western Australia in the past 12 months, we may also contact you to arrange an MRSA test.

 

We will contact you as soon as possible to let you know if you have been successful or not. All offers are subject to a satisfactory National Criminal History Check or National Police Certificate. See ‘Can you conduct a criminal history check for me?’ and ‘Do I need a National Police Certificate (NPC)?’

As part of our recruitment process, you will have to complete a physical assessment. This includes:

  • A musculo-skeletal assessment that evaluates the condition and functioning of your muscles, joints and bones
  • Blood pressure analysis
  • A Body Mass Index assessment
  • A manual handling capability and technique assessment, which looks at your ability to lift and carry
  • An aerobic fitness assessment, testing your resting heart rate, which is then compared with your heart rate after exercise (e.g. step test)

 

If you’re applying for a role providing direct care to our clients, you will be required to take a Functional Capacity Test to determine your ability to cope with the physical aspects of the role. It’s designed to ensure you’re able to carry out your job without risking your safety or injury.

The FCT therefore applies to:

  • Home help roles
  • Care aide/support worker roles
  • Registered or enrolled nurse roles
  • Allied health professionals, such as physiotherapists and podiatrists
  • Care co-ordinator roles

 

Your Functional Capacity Test will be conducted by an independent physiotherapist.